Contact Us
Welcome to Glasses Superstore, your trusted UK online destination for affordable prescription glasses, stylish frames, and high-quality sunglasses. We’re committed to providing not only great eyewear at competitive prices, but also responsive, reliable customer service.
If you have questions about your order, delivery options, returns, refunds, or choosing the right frames, our friendly UK-based support team is here to help.
💬 How to Get in Touch
We offer multiple ways to contact us, so you can choose what’s most convenient:
📧 Email: help@glassessuperstore.co.uk
For order queries, prescription questions, returns, or general support. We aim to respond quickly during business hours.
📱 WhatsApp: during business hours
📸 Instagram: @glassessuperstore
Follow us for the latest frame trends and offers, or send us a direct message for support.
🕒 Customer Service Hours
Our team is available during the following hours:
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Monday – Friday: 8:00am – 8:00pm
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Saturday: 9:00am – 5:00pm
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Sunday & Bank Holidays: Closed
We’ve extended our weekday hours so you can contact us before or after work with ease.
🚚 Delivery Information
We deliver across the UK and internationally, using reliable postal services to ensure your glasses arrive safely.
🇬🇧 UK Delivery Options (via Royal Mail)
We offer flexible shipping choices to suit your needs:
📦 Standard Delivery: 2-3 working days
🔎 Tracked Delivery: 1 working day
⚡ Express Delivery: Next day, guaranteed by 1pm
You’ll receive confirmation once your order has been dispatched. Delivery times may vary depending on prescription requirements and the option selected.
🌍 International Delivery
We proudly ship worldwide.
🇪🇺 Europe
📦 International Tracked: 3-7 working days
✍️ International Tracked & Signed: 3-7 working days
🌎 Rest of the World
🌍 International Tracked: 7-10 working days
Please note that delivery times depend on the destination country and customs processes. Any import duties or local taxes are the responsibility of the customer.
Please visit our Delivery page for further info.
🔄 30 Day Returns & Money Back Guarantee
Shop with confidence at Glasses Superstore. Every purchase is covered by:
✔️ 30 Day Returns Policy
✔️ Money Back Guarantee
If you’re not completely satisfied with your order, you can return them within 30 days of receipt. Simply contact us to start the process, and our team will guide you through the next steps.
Your satisfaction matters to us, and we aim to make returns straightforward and hassle-free.
Please visit our Returns page for more info.
❓ Frequently Asked Questions
📦 How do I track my order?
If you select a tracked or express service, tracking details will be sent to you once your order has shipped. You can monitor your parcel’s progress online.
🔄 How do returns work?
You have 30 days from receiving your order to request a return. Contact us via email, WhatsApp, or Instagram with your order number, and we’ll provide return instructions.
Items must be returned in their original condition. Once received and inspected, we’ll process your refund.
💰 When will I receive my refund?
Refunds are issued to your original payment method after we receive and approve your returned item. Processing times may vary slightly depending on your bank or payment provider.
💙 We’re Here to Help
At Glasses Superstore, we aim to make buying glasses online simple, affordable, and stress-free. Whether you need help choosing frames, checking delivery options, or arranging a return, don’t hesitate to contact us.
📧 help@glassessuperstore.co.uk
📱 WhatsApp Support: during business hours
📸 Instagram: @glassessuperstore
We look forward to helping you see clearly and shop confidently.