🚚 Delivery Information

delivery

We believe ordering online should be simple, convenient and flexible, which is why we offer a choice of Delivery services to suit different needs. Whether you are happy to wait a little longer for your order or need your sunglasses, glasses or accessories quickly, we provide several UK delivery options to make receiving your order as easy as possible. 📦🇬🇧

🇬🇧 UK Delivery Options

We offer several UK shipping options so you can choose the speed and tracking level that suits you best.

Royal Mail 24 & 48 📮

For customers who prefer Royal Mail, we provide both Royal Mail 24 and Royal Mail 48 services. These options are available as either Home Delivery or Collect, giving you additional flexibility when placing your order.

🏠 Home Delivery – Have your order delivered directly to your chosen address.

📍 Collect – Choose a convenient collection location and collect your order when it suits you.

Royal Mail Collect can be particularly useful if you are not always available at home or would rather have your order sent somewhere convenient for collection.

Evri Delivery Options 📦

We also offer Evri Standard Home Delivery for customers looking for a convenient and affordable delivery service.

For those who need their order sooner, Evri Next Day Home Delivery provides a faster option when speed is important. ⚡

Whether you are ordering a new pair of sunglasses for your next trip, replacing an old pair of glasses or simply adding a new style to your collection, our range of delivery services gives you greater choice at checkout.

DPD Pickup Point 📍

Prefer to collect your order rather than have it delivered to your home? Our DPD Pickup Point service provides another convenient option.

Simply select your preferred pickup point and collect your order at a location that suits you. This is ideal for customers who work away from home, have busy schedules or simply prefer the convenience of collecting their parcels themselves.

Free Home Delivery Over £50 🎁

We are pleased to offer an extra reward when you spend over £50 in one order.

🎉 Spend over £50 and receive Free Home Delivery (2 days).

But that is not all! Orders over £50 also come with a free gift, giving you even more value from your purchase. 🎁

It is our way of saying thank you for choosing us and shopping with us.

🇪🇺 Europe Delivery Options

We deliver across Europe using secure Royal Mail international services designed to keep your order safe and trackable.

🌍 International Tracked

  • Full tracking from the UK to your destination

  • Typical delivery time: 7-14 working days

✍️ International Tracked & Signed

  • Full tracking, signature required

  • Ideal for higher value orders or extra peace of mind

  • Typical delivery time: 7-14 working days

Delivery times may vary depending on local postal services and customs processing.

🌎 Rest of the World

Customers outside the UK and Europe can still enjoy our affordable sunglasses with secure worldwide shipping.

📦 International Tracked

  • Full tracking for international orders

  • Estimated time: 10-14 working days

  • Reliable delivery through trusted postal networks

🛃 Customs & Import Duties

For customers ordering outside the UK, your package may need to go through customs clearance in your country.

Important points to know:

📄 Customs charges such as VAT, duties, or import taxes may apply depending on your country’s regulations.
📦 These charges are set by local authorities, not by Glasses Superstore.
⏱ Customs inspections can occasionally cause delays beyond normal delivery times.

⚡ Tips to Speed Up Customs Clearance

You can help ensure your order moves through customs as quickly as possible:

✔ Provide a complete and accurate address
✔ Include correct contact information at checkout
✔ Monitor your tracking updates regularly
✔ Pay any customs fees promptly if requested
✔ Check with your local postal service if your parcel is delayed

Following these steps helps ensure your international order arrives without unnecessary delays.

⏱ Order Processing Times

At Glasses Superstore, we dispatch every order as quickly as possible so you receive your sunglasses as soon as possible.

🕘 Business Hours
Monday – Friday: 8am – 8pm
Saturday: 9am – 5pm

Orders placed outside these hours will be processed on the next working period.

❓ Frequently Asked Questions (FAQs)

📦 How long does delivery take in the UK?

UK delivery times are:

  • Standard: 3 working days

  • Tracked: 1 working day

  • Express: next working day, guaranteed by 1pm

🌍 Do you ship sunglasses internationally?

Yes! Glasses Superstore ships worldwide, including the UK, Europe, and most international destinations.

International shipping options include:

  • International Tracked

  • International Tracked & Signed (Europe)

📍 How can I track my order?

For Tracked Delivery orders, you’ll be emailed a tracking number once your order has been dispatched. You can then tracked your delivery via our Portal or Royal Mail website.

💰 Will I have to pay customs fees?

Customs duty, import fees and VAT may apply order destined for Europe and anywhere outside of the United Kingdom. These fees depend on the country and are determined by your local customs authority.

Our product prices do not include these fees and we have no control over your country’s customs rules and regulations. Customers should enter accurate address and information during checkout to ensure their order reaches them quickly and safely. 

🚚 Why is my international delivery taking longer?

International deliveries may experience delays caused by:

  • Customs inspections

  • Local postal delays

  • Public holidays in your country

  • Weather or transport disruptions

Tracking your parcel regularly and monitor the delivery progress.

📬 What happens if I miss my delivery?

If delivery is attempted but no one is available:

  • Your parcel may be left in a safe place

  • You may receive a card to arrange redelivery

  • The parcel may be held at your local postal depot

💬 Need Help?

Our customer support team can be contacted for deliveries, order tracking and customs queries below.

📧 Email: help@glassessuperstore.co.uk
💬 WhatsApp: Available during business hours
📱 Instagram: @glassessuperstore

🕘 Customer Support Hours
Monday – Friday: 8am – 8pm
Saturday: 9am – 5pm

🕶️ Fast, Reliable Service From Glasses Superstore

At Glasses Superstore, we’re committed to providing affordable sunglasses with reliable shipping worldwide. With multiple shipping options and secure tracking, you can shop confidently knowing your order is on its way.

🚚 Order today and enjoy stylish sunglasses delivered straight to your door.