Contact Us
Welcome to Glasses Superstore, your trusted UK online destination for affordable prescription glasses, stylish frames, and high-quality sunglasses. We’re committed to providing not only great eyewear at competitive prices, but also responsive, reliable customer service.
If you have questions about your order, delivery options, returns, refunds, or choosing the right frames, our friendly UK-based support team is here to help.
💬 How to Get in Touch
We offer multiple ways to contact us, so you can choose what’s most convenient:
📧 Email: help@glassessuperstore.co.uk
For order queries, prescription questions, returns, or general support. We respond within one hour during business hours.
📱 Phone (UK): 02037631809
📸 Instagram: @glassessuperstore
Follow us for the latest frame trends and offers, or send us a direct message for support.
Business Address:
ONLINE COMMERCE 2 U LTD t/a Glasses Superstore
33 Great George Street
Leeds
LS1 3AJ
🕒 Customer Service Hours
Our team is available during the following hours:
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Monday – Friday: 8:00am – 8:00pm
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Saturday: 9:00am – 5:00pm
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Sunday & Bank Holidays: Closed
We’ve extended our weekday hours so you can contact us before or after work with ease.
🚚 Delivery Information
We deliver across the UK and internationally, using reliable postal services to ensure your glasses arrive safely.
🇬🇧 UK Delivery Options
Royal Mail
For customers who prefer Royal Mail, we provide both Royal Mail 24 and Royal Mail 48 services. These options are available as either Home Delivery or Collect, giving you additional flexibility when placing your order.
🏠 Home Delivery – Have your order delivered directly to your chosen address.
📍 Collect – Choose a convenient collection location and collect your order when it suits you.
Evri
We also offer Evri Standard Home Delivery for customers looking for a convenient and affordable delivery service.
For those who need their order sooner, Evri Next Day Home Delivery provides a faster option when speed is important. ⚡
DPD
Prefer to collect your order rather than have it delivered to your home? Our DPD Pickup Point service provides another convenient option.
You’ll receive confirmation once your order has been dispatched. Delivery times may vary depending on prescription requirements and the option selected.
Free Home Delivery Over £50 🎁
We are pleased to offer an extra reward when you spend over £50 in one order.
🎉 Spend over £50 and receive Free Home Delivery (2 days).
But that is not all! Orders over £50 also come with a free gift, giving you even more value from your purchase. 🎁
🌍 International Delivery
We proudly ship worldwide.
🇪🇺 Europe
📦 International Tracked: 7-14 working days
✍️ International Tracked & Signed: 7-14 working days
🌎 Rest of the World
🌍 International Tracked: 10-14 working days
Please note that delivery times depend on the destination country and customs processes. Any import duties or local taxes are the responsibility of the customer.
Please visit our Delivery page for further info.
🔄 30 Day Returns & Money Back Guarantee
Shop with confidence at Glasses Superstore. Every purchase is covered by:
✔️ 30 Day Returns Policy
✔️ Money Back Guarantee
If you’re not completely satisfied with your order, you can return them within 30 days of receipt. Simply contact us to start the process, and our team will guide you through the next steps.
Your satisfaction matters to us, and we aim to make returns straightforward and hassle-free.
Please visit our Returns page for more info.
❓ Frequently Asked Questions
📦 How do I track my order?
If you select a tracked or express service, tracking details will be sent to you once your order has shipped. You can monitor your parcel’s progress online.
🔄 How do returns work?
You have 30 days from receiving your order to request a return. Contact us via email, WhatsApp, or Instagram with your order number, and we’ll provide return instructions.
Items must be returned in their original condition. Once received and inspected, we’ll process your refund.
💰 When will I receive my refund?
Refunds are issued to your original payment method after we receive and approve your returned item. Processing times may vary slightly depending on your bank or payment provider.
💙 We’re Here to Help
At Glasses Superstore, we aim to make buying glasses online simple, affordable, and stress-free. Whether you need help choosing frames, checking delivery options, or arranging a return, don’t hesitate to contact us.
📧 help@glassessuperstore.co.uk
📱 WhatsApp Support: during business hours
📸 Instagram: @glassessuperstore
We look forward to helping you see clearly and shop confidently.
